Dear Sir,

Thank you for your phone call.

The problem is most probably caused by the insufficient access rights
to the AVG related files or registry entries. In such case, please
take the following steps to rectify this issue:

1. Please check whether you are logged under some account with
administrative rights. For more details, please visit this FAQ:
http://www.avg.com/faq?num=1196

2. Please extract the attached file "Reset_access_AVG8.zip" to your
computer. Make sure that all three files ('subinacl.exe',
'reset_access.bat' and 'definitions.txt') are extracted to the same
folder.

3. Run the "reset_access.bat" file to apply all necessary changes.

4. Restart your computer and run the AVG installation, which should
proceed properly now.

5. If you encounter any further problems while installing AVG, we
would like to ask you that you send us a new copy of the file called
"avg8inst.log" which can be found in the "TEMP" directory of MS
Windows.

Windows 2000/XP:
C:\Documents and settings\<user_name>\Local Settings\Temp

Windows Vista:
C:\Users\<user_name>\AppData\Local\Temp

Or:

Start -> Run -> %temp%

6. Also please attach the "permavg.cab" file. The file will be created
in the same folder where the "reset_access.bat" file is stored. Please
attach "permavg.log" if the "permavg.cab" is missing.

Some files or folders could be hidden by default. This can be changed
in Start -> Settings -> Control Panel -> Folder Options -> View tab ->
Show hidden files and folders. (The location and names can vary,
depending on the operating system version).

     Best regards,

     Lee Simpson
     AVG Technical Support

website: http://www.avg.co.uk
mailto: supportuk@avg.com